How to book
Enquire about or book a property1. Booking reservation
Booking reservations can be made on any of our properties pages or below.
2. Confirmation
Booking confirmation and conditions of rental will be sent by email.
If you would like your booking confirmation to be sent by post rather than email, please let us know; no additional charges apply for this option.
3. Deposit
All properties require a deposit of 25% when booking is confirmed.
In the event of booking being made less than 4 weeks prior to arrival, full payment will be required.
What is the security deposit?
This will be refunded to you on departure, by the method it was paid with (bank transfer/cheque), within 7 working days less any monies required to replace/repair any damage caused during your stay.
We do ask that you inform us immediately of any damages so we can action its repair. Smaller breakages (i.e. to crockery, glasses etc) should be reported on your departure.
4. Balance of payment
The balance is due 4 weeks prior to arrival. The refundable security deposit should also be paid at this time.
International payments will be liable to bank transfer charges.
Access quick payment.
Check availability for all properties and book online
After you book
What happens next...?Guest login and quick payment
View your booking online and access quick payment facilities.
Guest loginWhere to collect your keys
Guests will be provided with details about where to collect the keys and how to access the property once the balance payment has been received.
Check in time
Check in is from 4.00 pm for most properties.
Depending on the date of your stay, this may be flexible — please enquire via email.
Check out time
Depending on the date of your stay, this may be flexible — please enquire via email.
Before you check out
Please recycle/dispose of waste accordingly: most properties have wheelie bins; green for cans and plastics, black for paper, blue for landfill and brown for garden/food waste. All waste should be disposed of accordingly. Glass will require to be disposed of at a local recycling point; please contact us if you require assistance with this.
Used linens and towels should be left in the bath/shower area.
Arrangements for where to leave keys will be made directly with you when payment is complete.
What is provided
An initial supply of essentials: toilet roll, kitchen towel, and dishwashing tablets/liquid.
Basic kitchen supplies such as cooking oil, salt, pepper and starter pack of tea and coffee will be available in most properties.
Other supplies
Most major supermarkets provide a home delivery service for groceries; contact us for more information on how to organise this.
Gas and electricity
Gas and electricity up to a maximum of £30 each per week is included. Any usage above this amount will be charged at the current applicable rate.
How to contact us during your stay
During your stay, in an emergency we can be contacted 24/7 on our mobile number: +44 (0)7758 165090.
We can also be contacted by email at any time.
Cancelling your booking
If you need to cancel your booking reservation please let us know as soon as you can.
If we are able to re-let the property to someone else you will receive any monies paid to us back minus an administration fee which is currently £50.
It is advisable to obtain holiday insurance to provide you with peace of mind.