How to book

Enquire about or book a property

1. Booking reservation

Booking reservations can be made on any of our properties pages.

Simply select the date or date range you want to stay, fill in your name and email address and click “Make reservation request”.

We’ll get back to you as soon as we can with a confirmation.

2. Confirmation

Booking confirmation and conditions of rental will be sent by email.

If you would like your booking confirmation to be sent by post rather than email, please let us know on the booking form. No additional charges apply for this option.

3. Deposit

All properties require a deposit of 25% when booking is confirmed.

In the event of booking being made less than 4 weeks prior to arrival, full payment will be required.

What is the security deposit?

Most properties also require a damage deposit of £100. This should be paid at the same time as the balance of payment.

This will be refunded to you on departure, by the method it was paid with (bank transfer/cheque), within 7 working days less any monies required to replace/repair any damage caused during your stay.

We do ask that you inform us immediately of any damages so we can action its repair. Smaller breakages (i.e. to crockery, glasses etc) should be reported on your departure.

4. Balance of payment

The balance is due 4 weeks prior to arrival. The refundable security deposit should also be paid at this time.

Payment by bank transfer is preferred.

International payments will be liable to bank transfer charges.

After you book

What happens next...?

Check in time

Check in is 4.00 pm for most properties.

Depending on the date of your stay, this may be flexible — please enquire via email.

Where to collect your keys

For most properties, we will meet you at the rental property at an agreed time.

Keys may require to be collected from our own premises, within the East Neuk. You will receive full booking details and information on receipt of the balance of your rental by email.

Please contact us (with as much notice as possible) if you expect your arrival to be outwith normal office opening hours. Suitable arrangements can then be made to ensure you can access the property quickly.

Check out time

Check out is 10.00 am for most properties.

Depending on the date of your stay, this may be flexible — please enquire via email.


Before you check out

We ask that all properties are vacated in a presentable manner.

Please recycle/dispose of waste accordingly: most properties have wheelie bins; green for cans and plastics, black for paper, blue for landfill and brown for garden/food waste. All waste should be disposed of accordingly. Glass will require to be disposed of at a local recycling point; please contact us if you require assistance with this.

Used linens and towels should be left in the bath/shower area.

Arrangements for where to leave keys will be made directly with you when payment is complete.

What is provided

Bed linen and towels are supplied. Additional towels can be requested for an additional fee. Please do not remove any towels from the property as they are not intended for use at the beach.

An initial supply of essentials: toilet roll, kitchen towel, and dishwashing tablets/liquid.

Basic kitchen supplies such as cooking oil, salt, pepper and starter pack of tea and coffee will be available in most properties.

Other supplies

If there is anything in particular you wish to be in the accommodation for your arrival (e.g. milk, bread, etc) this may be able to be arranged. Please contact us to discuss your requirements.

Most major supermarkets provide a home delivery service for groceries; contact us for more information on how to organise this.

Gas and electricity

Gas and electricity up to a maximum of £30 each per week is included. Any usage above this amount will be charged at the current applicable rate.

How to contact us during your stay

During your stay, in an emergency we can be contacted 24/7 on our mobile number: +44 (0)7904 586380.

We can also be contacted by email at any time.

Cancelling your booking

If you need to cancel your booking reservation please let us know as soon as you can.

If we are able to re-let the property to someone else you will receive any monies paid to us back minus an administration fee which is currently £60 (£50 plus VAT).

It is advisable to obtain holiday insurance to provide you with peace of mind.