Privacy policy

Who we are

Pittenweem Properties Ltd manages holiday accommodation in and around the East Neuk of Fife.

For the purposes of data protection law, Pittenweem Properties Ltd is the data controller for personal data collected through this website.

Company details

• Registered name: Pittenweem Properties Ltd
• Company number: SC634744
• Registered office: 165 Brook Street, Broughty Ferry, Dundee, Scotland, DD5 1DJ

If you have any questions about this Privacy policy or how your data is used, you can contact us using the details provided on the website.

What personal data we collect

We may collect and process the following types of personal data:

• Contact details such as your name, email address and phone number when you contact us using the website form or by email
• Booking information when you make an enquiry or booking, including dates of stay, number of guests and accommodation selected
• Correspondence including emails or messages you send to us
• Technical data such as IP address, browser type and device information, collected through cookies and similar technologies

We do not intentionally collect special category data.

How bookings are handled

Online bookings on this website are processed using Anytime Booking, a third-party booking system.

When you make a booking or booking enquiry:

• your data is passed securely to Anytime Booking
• Anytime Booking processes booking details on our behalf
• payment details are handled directly by Anytime Booking and its payment providers

Pittenweem Properties remains responsible for how personal data is used for customer service, communications and managing your stay.

How we use your data

We use personal data to:

• respond to enquiries and messages
• process and manage bookings
• communicate with you before, during and after your stay
• comply with legal and accounting obligations
• improve our website and services

We do not sell your personal data.

Lawful basis for processing

Under UK data protection law, we rely on the following lawful bases:

• Contract – to manage bookings and provide accommodation
• Legitimate interests – to respond to enquiries, manage customer relationships and operate the business
• Legal obligation – where we must retain records for tax or regulatory purposes
• Consent – for non-essential cookies or where required by law

Who we share your data with

We may share personal data with:

• Anytime Booking – to manage bookings and availability
• IT and hosting providers – to operate and maintain the website
• Email service providers – to send booking communications
• Professional advisers – such as accountants, where required
• Legal or regulatory authorities – if required by law

We only share data where necessary and ensure appropriate safeguards are in place.

International data transfers

Some third-party services used on this website, including Google Analytics, Microsoft Clarity, Google Maps and Google Fonts, may process personal data outside the UK.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data.

How long we keep your data

We keep personal data only for as long as necessary for the purposes for which it was collected.

• Booking and financial records are retained for up to 6 years to meet legal and accounting requirements.
• Correspondence relating to bookings, including emails and messages, is retained for up to 24 months after the stay to manage customer service and any follow-up queries.
• General enquiries that do not result in a booking are retained for up to 12 months.
• Technical and analytics data is retained in line with the settings of the relevant services, as explained in our Cookies policy.

Data is securely deleted or anonymised once it is no longer required.

Your data protection rights

You have the right to:

• access your personal data
• request correction of inaccurate data
• request erasure of your data, where applicable
• object to or restrict processing
• request data portability
• withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details on the website.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Cookies and analytics

This website uses cookies and similar technologies to support essential site functionality and, where consent is given, to collect analytics information.

We use Google Analytics (GA4) and Microsoft Clarity to understand how visitors use our website and to help us improve its performance and usability. These tools collect information such as pages visited, interactions with the site and technical information about your device and browser.

Analytics cookies are not set unless you give consent through our cookie consent banner. You can change or withdraw your consent at any time.

For full details of the cookies used and how to manage your preferences, please see our Cookie Policy (UK).

Keeping your data secure

We take appropriate technical and organisational measures to protect personal data against loss, misuse or unauthorised access.

Changes to this policy

We may update this Privacy policy from time to time to reflect changes in legal requirements or how we operate.

The latest version will always be published on this website.